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Pre-match brief: Manchester City

Read the following information carefully if you're attending tonight's match at the Amex.

By BHAFC • 18 May 2021

By Paul Hazlewood
Tonight's game kicks off at 7pm.

With today's match marking a first return to the Amex since February 2020 for a number of supporters, we ask that all who are attending read the following information carefully to ensure they are fully aware of everything they need to do, as well as what the club are doing, to make the game as safe and as seamless an experience as possible.

Your pre-match checklist:

  • Complete the health declaration that was sent to you via email
  • Download your mobile ticket / print your print at home ticket
  • Bring your face covering - you must wear a face covering at all times
  • Bring photo ID that matches the name on your ticket
  • Pre-book your car parking
  • Fans are discouraged from bringing bags - for those who need to, the maximum size permitted is A4
  • Bring a form of cashless payment
  • Wash and/or sanitise your hands regularly
  • Keep a safe distance from those outside your household
  • Do not attend if you are experiencing Covid-19 symptoms

Covid-Secure Stadium Arrangements

Several significant changes have been made to the stadium and operations to fulfil this event, in line with government guidelines.

Please read the following carefully, even if you came to matches earlier in the season.

  • Face coverings should be worn at all times in and around the stadium unless you are eating or drinking.
  • In line with government test and trace, the named owner of the ticket must be attending the match. The transfer of tickets is strictly forbidden
  • Named photographic ID must be shown on entry and must match the name on the ticket. Entry will not be permitted without your photo ID and match ticket being verified. (Under-12s attending with a parent/guardian are the only exception)
  • The club will no longer be issuing printed tickets. Tickets will be available as print at home, or by loading to your Google Pay/Apple Wallet, to reduce touchpoints and meet safety requirements
  • The North Stand will be exclusively mobile ticket entry as we look to move towards 100% adoption of this technology for the 2021/22 season and this area has now had its turnstiles upgraded
  • All payments in the stadium will be cashless. Contactless payment is preferred and can be made by mobile phone/credit/debit card
  • Supporters must socially distance and ensure they only sit in the seat allocated to them. Supporters are not permitted to move seats
  • To reduce the need or time required for entry searches, fans are discouraged from bringing bags. For those who need to bring a bag, the maximum size permitted is A4. Please note there will be no bag storage facilities available
  • Random thermal imaging temperature checks will be in operation. Please be prepared to comply with stewards' requests to check your temperature prior to entry
  • Any supporters currently required to quarantine under government guidelines, or who show any symptoms of Covid-19, must not attend the match
  • Cleaning operations and sanitisation has been scaled up significantly
  • Sanitising stations will be available across the stadium, on entry to all turnstiles, the store, near catering outlets and within toilets

Supporters are advised to read our Supporter Code of Conduct.

Travel

We are operating our Travel Scheme for our match with Manchester City where free travel is available to all supporters within our travel zone on production of a match ticket.

Whatever mode of transport you choose for Tuesday’s match, please allow more time than usual, as trains and buses will be operating with less people being allowed on each service.

We ask all supporters to follow the safety rules and regulations by wearing a face mask when travelling, and always remember to social distance when queuing for your relevant mode of transport.

Car Parks: Bennett's Field (car park A), and the Bridge (car park B) have now sold out and could all supporters who have pre purchased a parking space, have your accreditation ready for inspection on entry.

There will be no parking sales on the day of the match.

We have a limited number of parking spaces available at the University of Sussex (Car Park C) for supporters to purchase off the club’s website.

All vehicles accredited to park at the University of Sussex must enter via Stanmer Park, as there will be no entry for football traffic at Falmer or Knight's Gate.

Please have your parking accreditation ready for when you enter your relevant car park.

Buses: Brighton & Hove Bus Company & Stagecoach will be operating restricted services with a reduced number of people on each bus, therefore free travel is available to supporters on production of a match ticket, but please plan your journey and allow extra time.

Park & Rides: We are operating one park service and ride for this match at Mill Road, and this is now fully booked with no more parking spaces available, however for those who have pre booked please have your accreditation ready for inspection on arrival.

For all bus travel, could all supporters please follow the driver's guidance (31 individual capacity) with social distancing required other than those travelling as family unit/bubble, also fans are requested not to travel if they feel unwell, or they are experiencing recognised symptoms.

Coaches and Minibuses: If you are bringing a bus or coach to this match, please contact supporter services via the club’s website supporter.services@brightonandhovealbion.com

Please note: There must be a minimum of nine people including the driver on each bus, coach or minibus to park in our Tear drop location, and all vehicles must advise the club in advance.

Seagulls Travel: Seagull's Travel are operating services for this match, so please check their website for the pickup locations and availability.

Trains: Southern are running additional services to accommodate our supporters, but please check with their website prior to travelling, however post-match any supporters travelling on the Eastbourne route, should be aware that the last train departing Falmer Eastbound to Eastbourne will be at 21.40. Any later services will require passengers to use the rail replacement buses from Lewes.

Drop-offs & Pick-ups: There will be no pick-ups or drop-offs along Village Way, or at the Woollard Way (entrance to the Bridge car park), and supporters are advised to use our official drop off and pick up point at the University of Sussex, where our drop off point is in car park 5, which is located by the Sports Hall.

This drop-off/pick-up point is a short walk through the underpass to the Amex Stadium.

All supporters are asked to head to the stadium as early as possible regardless of how they are travelling.

Arriving at the stadium:

Face coverings: You must wear a face covering at all times in and around the stadium; and while sat in your seat – the ONLY exception is when you are eating or drinking.

Please note this is Premier League policy and will be in place for all Premier League matches.

To that end, the Premier League considers a suitable face covering to be a medical or cloth face covering which is affixed behind the ears – and NOT face visors or shields, snoods and/or scarves.

If you have a medical condition that means you are exempt from wearing a mask, you will need to apply for an exemption wristband, which must be worn and visible at all times.

On arrival at the stadium please ensure you comply with the requests of our safety and stewarding team at all times. They are there for your safety and the safety of those around you.

Photo ID check: We will be carrying out photo ID checks for all fans – as tickets are strictly non-transferable. It is essential that you bring named photo ID that matches the name on your ticket. Entry will not be permitted without this.

This does include children aged 12 to 18, even if they are accompanied by an adult. The ONLY exception is anyone Under-12’s. Under-12’s should be accompanied by an adult and will not require photo ID.

Temperature checks: You may not notice but thermal image cameras will check your temperature on arrival; again this is Premier League policy. If your temperature is above 37.8 degrees, you will not be permitted to enter the stadium.

We will still be required to carry out our usual entry checks ahead of you accessing the turnstile. Again, please comply with our safety and stewarding team’s instructions.

Bags: We respectfully ask that you do not bring bags to the stadium; if you do so, the maximum permitted size will be A4 (297mm x 210mm). There are no bag storage facilities at the stadium, and any bags left outside the stadium will be removed and disposed of.

Tickets: We have recently installed new readers at our turnstiles to enable tickets to be scanned directly. Season-ticket holders will enter the stadium using the ticket that will be stored on their mobile phone in Google Pay/Apple wallet, or by using a print-at-home ticket (please select your preferred option when buying your ticket).

When purchasing your tickets online you will have the option to send each ticket to a different email address. The recipient of the email should click the link to load their tickets to their Google Pay/Apple wallet. For a full guide please click here.

Mobile tickets will not be available to 1901 Club Members and disabled supporters’ personal assistants; use the print-at-home option when buying tickets and provide the individual(s) name(s) at the time of booking.

Supporters who opt for print at home should note these tickets MUST be printed prior to arrival at the stadium. The club will not be offering tickets to be posted or collected to reduce touchpoints.

As the club looks to scale up the usage of mobile ticketing in preparation for 100% adoption for the 2021/22 season, and as the turnstiles in this area have now been upgraded, all supporters booking in the North Stand will be provided with mobile tickets only, print at home will not be available.

Please note that 72 hours prior to the match kicking off all supporters must complete a health declaration which will be emailed to each ticket owner. Each individual ticket owner must complete the declaration or the ticket will be blocked from entry. Health declarations will be sent out 72 hours prior to kick off. Please ensure your email and those in your party are accurate and up to date.

Moving around: When queuing to access, inside the stadium, or when leaving, please observe social distancing at all times – even if queuing with those in your social bubble.

Once inside the stadium we would encourage you to make your way to your seats as soon as possible and enjoy the pre-match entertainment on the big screens.

You must sit in the seat you have been allocated, and you will see social distancing in place in the seating areas. Please do not move seats at any point.

If you have booked together as part of a group, please ensure you sit in allocated seats, as empty seats must still be left between each person (even if you are in the same household or social bubble).

You must keep your face covering on whilst in your seat.

When walking up or down steps, gangways and vomitories, please ensure that you keep left and give priority to those leaving, and allow them to pass.

We appreciate that it is highly likely that supporters wishing to access their seats or leave their seats will need to pass in front of spectators from different social bubbles.

This action of course makes maintaining social distancing more difficult.

We ask that supporters mitigate risks by turning their back as they move past other spectators, in order to avoid face-to face contact.

Check in with NHS Track & Trace App: We encourage you to ‘check in’ to the stadium using the NHS Track & Trace App on your phone. QR codes are displayed on both the internal and external the concourse areas for you to do so.

Timings

The stadium will open at 5pm, two hours before kick-off and we encourage fans to arrive as early as possible.

Please note there will be no content on the screens in the concourse areas, these screens will carry signage and safety messages.

The match will kick-off at 7pm and end at approximately 8.50pm. The stadium will remain open until 9.30pm, and we ask that you follow club directions when leaving the stadium. Hospitality areas will be open until 10pm.

Additional signage will be displayed throughout the stadium using special colour coding (mint green signage for instructions; blue signage for advice).

This information will also be carried on the LEDs, big screens and concourse screens – while additional information will be broadcast over the public address system.

On the final whistle, fans may choose to remain to stagger their departure.

Catering

A limited range of food and non-alcoholic drinks (no alcohol will be served in general admission) will be available for purchase from the concourse kiosks, but supporters are reminded that the Amex is now a cashless stadium so please ensure you have a cashless payment method. We would encourage contactless payment where possible.

We would remind supporters social distancing must be observed in the concourse areas and recommend food and drink is taken into the stadium bowl and consumed at your allocated seat.

Shop and Programme

The stadium store will be open before and after the game for those with a match ticket. We would remind those attending that the store is now cashless and we encourage contactless payments. When visiting the store, please follow the guidelines, signage and observe social distancing.

A programme will be produced for this fixture and will be available to purchase at the catering kiosks inside the stadium. It can also be ordered online for home delivery on the day of the match.

A digital version will also be sent to all ticket holders’ email addresses.

Toilets

When using the toilets please follow the guidance on display, observe social distancing and use the handwashing and sanitisation facilities available.

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