Fan Guide 2019/20

Fan Guide 2019/20

This guide provides detailed information regarding everything Brighton & Hove Albion and Away supporters need to know for a matchday in the Premier League.

Getting to the Amex

American Express Community Stadium
Village Way
Brighton
BN1 9BL

Walking
If you live within a reasonable distance of the Amex, then please walk. There are several safe and well-lit footpaths approaching the stadium which make access on foot easy.

Cycling
If you feel you live just a little too far from the Amex to walk, then how about cycling? The stadium is equipped with ample covered and secure cycle parking close by, while new cycle paths to the stadium from both Lewes and Brighton make it easy for cyclists to get to and from matches.

Motorbikes
Free motorbike parking is available on-site at the Amex Stadium. Please note spaces are limited and will be allocated on a strict first-come, first-served basis.

Accessibility - view our guide for our disabled supporters attending the Amex 

Free Travel

Free Travel Services
Brighton & Hove Albion Football Club offer home and away fans free travel on buses and trains within the Free Travel Zone (details within this document). You can use your matchday ticket, season ticket, or proof of matchday ticket purchase to use most services between 11:30am and 9pm for a 3pm kick-off and between 4:15pm and midnight for a 7:45pm kick-off.

Free travel services for other kick-off times will vary accordingly. Details of the bus and rail services that can be used for home matches at the stadium free of direct charge are listed below. Please note: Free travel is inclusive for all home league matches. Free services may also be offered for friendly or cup matches, but please check club information when purchasing your ticket.


Disabled Travel Services
All of the available travel options are fully accessible to disabled supporters. The trains and buses are equipped to carry wheelchairs, and you will be given priority parking at the park and ride sites. There are a limited number of disabled parking spaces available at the ground itself which can be pre-booked by calling the Albion Booking Line on 0844 327 1901*. If none of these solutions are suitable then disabled fans have the option of being driven to and collected from the stadium entrance on Village Way, but please note access can be limited, so arrive an hour and a half prior to kick-off, and for pick-ups after the match, one hour after the final whistle.

Alternatively, disabled supporters can be dropped off at Sussex University, car park 5 – by the sports hall, and use our Community bus service, where we have vehicles with wheelchair access that can transfer supporters to and from the stadium.

*calls are charged at 7p per minute plus your network access charge

Train Travel

Walking
Falmer station is just a couple of minutes’ walk from the north concourse of the Amex Stadium. It is served by Southern Rail and is approximately nine minutes from Brighton mainline station, with trains serving Falmer every ten minutes on a matchday.

PLEASE NOTE THAT WE RECOMMEND YOU TRAVEL AT LEAST ONE HOUR PRIOR TO KICK-OFF.

For all Premier League games, Brighton & Hove Albion offer home and away fans subsidised train travel within the Travel Zone. You can use your match ticket, season ticket or proof of matchday ticket purchase to obtain subsidised travel on many services which operate at the following times:

15.00 KICK-OFF: between 11.30 and 21.00
19.45 KICK-OFF: between 16.15 and midnight
16.00 KICK-OFF: between 12.30 and 22.00

If you are travelling from outside the subsidised zone, simply buy a ticket to the last station on the zone perimeter (shown below). You may also wish to consider parking at Lewes station and taking the train to Falmer.

Your travel will be free on the day, as your ticket price includes the subsidised amount.

For Southern timetables, please visit southernrailway.com.

Free Travel Zone map

 

Park and Ride Sites

The club offer three park and ride sites around the city: Mill Road, University of Brighton and Brighton Racecourse. All of the sites are served by at least one wheelchair accessible bus.

PARK & RIDE 1 - SATNAV: BN1 8ZF

(formerly Mill Road Park & Ride)

Mill Road is the most popular park and ride site with 450 spaces available. The car park is usually full 1.5 hours before kick-off, so if you are running late you are advised to head to the park and ride at Brighton Racecourse site (see directions). Make sure you follow the directions to the Mill Road site carefully, as driving past the car park entrance could result in traffic congestion delays for up to 45 minutes.

DIRECTIONS TO MILL ROAD
Mill Road is located off the roundabout at the end of the A23 dual carriageway. Take the exit towards the petrol station and head under the narrow bridge. Stewards and signs will direct you to the parking and bus waiting area.

If the site is full before you get there, please follow directions to Park and Ride 3 (formerly Brighton Racecourse) BN2 9XZ on page 5 of this guide

PARK & RIDE 2 - SATNAV BN2 4AT - CLOSED UNTIL LATE 2019

PARK & RIDE 3 - SATNAV BN2 9XZ
(formerly Brighton Racecourse Park & Ride)

The Brighton Racecourse site always has lots of spare capacity with 700 parking spaces available. Buses usually take approximately 20 minutes to reach the stadium.

1. Follow A23/London Road south towards the city centre.
2. After 2.9 miles, turn left with the one-way system, with the fire station on your left.
3. At the first set of traffic lights bear right.
4. At the next set of traffic lights turn left.
5. Head along Union Road with the park on your right and at the traffic lights turn left.
6. Head immediately into the right-hand lane and at the next set of traffic lights turn right and into Elm Grove.
7. Immediately after the hospital, turn right.
8. On arrival at the Racecourse, stewards will direct you to a space.

If you are heading to this site from the north use the directions noted above. If you are heading to the site from the east again use the directions noted above. Do not use the Woodingdean crossroads to get to the racecourse.

All of the roads around the stadium are very busy as is the Woodingdean crossroads every evening.

Make sure you follow these directions and avoid using the A27. The A27 gets very busy on a matchday and you may miss kick-off.

 

Car Parking

The club has excellent car parking facilities available to both home and away supporters over two easy-to-access, nearby sites. Spaces must be pre-booked in advance of the match.

Pre-booked parking costs just £15 per car so be sure to secure your spot early by booking online at BrightonAndHoveAlbion.com/tickets. You will receive a parking voucher to display in the window of your vehicle at your chosen site (and which must be made visible at all times) and upon arrival, stewards will direct you to your space. Under no circumstances will you be able to use the near-site parking if you have not pre-booked – even if you are running late for the match!

Seasonal parking is available – for more information please call the Albion Booking Line now on 0844 327 1901*. Note: Travel operations may vary for non-league football matches and other stadium events.

CAR PARK A - SATNAV: BN1 9BL
(formerly Bennett’s Field)

The American Express Community Stadium is located in Falmer, on the outskirts of Brighton, very close to the University of Sussex and University of Brighton campuses.

FROM BRIGHTON CITY CENTRE: Take the A23 northbound on Old Steine and bear right, following signs for Lewes (A270). (Continue with the directions below.)

EASTBOUND: Take the A27 and exit at the Falmer junction slip road, signposted Falmer (B2123), University of Sussex and University of Brighton. At the top of the slip road turn right crossing back over the A27 and go straight over the next mini roundabout. At the first set of traffic lights turn right onto Village Way and the entrance to the stadium is on the right.

WESTBOUND: Along the A27, come off at the slip road signposted Falmer. Turn left at the mini roundabout. At the first set of traffic lights turn right onto Village Way and the entrance to the stadium is on the right.

On arrival you will be directed to car park A, (Bennett’s Field) which is a few yards from the stadium’s entrance.

CAR PARK B - SATNAV: BN1 9BP (BACA SCHOOL)
(formerly Bridge Car Park)

FROM BRIGHTON CITY CENTRE: Take the A23 northbound on Old Steine and bear right, following signs for Lewes (A270). Continue for approximately three miles, cross the traffic lights at the junction of the A270, proceed until you arrive at the junction with Stony Mere Way, and turn right, proceed under the A270, through the tunnel into the Bridge car park, where stewards will direct you.

EASTBOUND: Leave the A27 at the Hollingbury exit and follow the signs for Coldean. At the roundabout take the exit for Coldean and after one mile, turn left at the lights on to the A270. At the junction with Stony Mere Way, turn right, proceed under the A270, through the tunnel and into the Bridge car park, where stewards will direct you.

WESTBOUND: On the A27 head past the off-slip for the Stadium and Falmer and bear left off the A27 at the next junction, signposted to Brighton, onto the A270. Stay left on the slip road, and at the traffic lights, turn left through the tunnel into the Bridge car park, where stewards will direct you. The stadium is approximately an 850-metre walk from the Bridge car park.

CAR PARK C - SATNAV: BN1 9RB
(formerly Sussex University (Stanmer Park))

FROM BRIGHTON CITY CENTRE: Take the A23 northbound on Old Steine and bear right, following signs for Lewes (A270). Continue for approximately three miles, before turning left onto Stony Mere Way, which is just before the A27 junction.

EASTBOUND: Leave the A27 at the Hollingbury exit and follow the signs for Coldean. At the roundabout take the exit for Coldean and after one mile, turn left at the lights on to the A270, proceed until you arrive at the junction with Stony Mere Way, and turn left and follow the road into Sussex University.

WESTBOUND: On the A27 head past the Amex Stadium, and bear left off the A27 at the next junction, signposted to Brighton, onto the A270. Stay left on the slip road and at the bottom of the slip road, turn right into Stony Mere Way and follow the road into Sussex University.

Upon entering the site, stewards will then direct you to the available car parks, and the stadium is a short walk from the campus.

Important things to remember if travelling by car

• There are no uncontrolled parking areas at either university campus or the Brighton Aldridge Academy; entry to these premises will be controlled by stewards.
• There is no on-street parking anywhere close to the stadium and there are traffic schemes in place to make sure that this is upheld.
• Nearby residential areas will be controlled by stewards and access on matchdays will be available to residents only.
• If you do park in areas around the stadium, you run a very real risk of receiving a parking ticket or worse still, having your car towed away.
• Map your journey ahead of travelling to ensure that you have the correct location and arrive in good time.

Bus Travel

A wide range of bus routes serve the Amex. On a matchday, the cost of your bus travel to the stadium is included in your league match ticket at the Amex on the following services:

• All Brighton and Hove buses (including services Lewes to Ringmer, Uckfield and Royal Tunbridge Wells)
• Stagecoach Coastline 700 and N700 services from Worthing

Simply show the driver your ticket, smartcard, or proof of purchase if collecting tickets at the ground. Senior citizen bus passes are also accepted and under-5s travel for free.

The services run at the following times on matchdays:
15.00 KICK-OFF: between 11:30 and 21:00
19.45 KICK-OFF: between 16:15 and midnight
16.00 KICK-OFF: between 12:30 and 22:00

Free Bus Travel map

 SEAGULL TRAVEL

Seagull Travel is the club’s official travel partner, operating a professional and reliable home and away travel service. The service includes 130 matchday express pick-up locations covering Sussex, Kent and Surrey, together with an extensive 50 pick-up locations for the
local matchday bus service.

CALL 0845 9011 442* OR VISIT SEAGULL-TRAVEL.CO.UK FOR MORE DETAILS, INCLUDING PRICING.

 

FAQ’S

QUEUING TIMES
After the match there will inevitably be a queue for your return journey whether you are using the train or the bus. It is taking us roughly 50 minutes to clear the queues. To make your journey home more comfortable travel information will be provided in the stadium concourse areas, enabling you to wait inside and enjoy the excellent hospitality facilities we have on offer. Bars will be open for a period of time after each game. So if you don’t have to rush off stay and take your time.


IF I HAVE TO PAY FOR THIS SERVICE, WHY AM I PAYING THE TRANSPORT LEVY AS WELL?
If you do not wish to pay the extra money for the enhanced service, we still offer supporters free travel from these areas on the standard bus services. Whilst it may seem that having to change buses in Brighton will make your journey to the Amex less direct, the journey times are in fact pretty much the same as that of the old Special Buses, and far more frequent.


I DON’T USE ANY OF THESE TRAVEL OPTIONS, SO WHY DO I STILL HAVE TO PAY?
Providing a sustainable transport plan was a huge part of obtaining the licence to build the Amex Stadium and play our football here. The transport levy plays a vital part in allowing us to maintain all of the access areas and travel methods that service the stadium. From the walkways that surround the building, to the bike storage, to extending the platform at Falmer station. So however you get to the stadium on a matchday, at some point you will use a service that your contribution to the levy has been put towards, to ensure you get to your seat as quickly and safely as possible.


WHAT HAPPENS WHEN A PARK & RIDE SITE BECOMES FULL? HOW WILL THIS BE PUBLICISED ON THE DAY?
All the park & ride sites are linked by radio; if one becomes full people will be directed to one that isn’t full.


NONE OF THE TRANSPORT OPTIONS ARE SUITABLE FOR ME, CAN I BE DROPPED OFF INSTEAD?
As a last resort, we do have very limited availability for vehicles wishing to drop supporters off. The only appropriate place to do this is at car park 5 by the sports hall at the University of Sussex. No pick-ups or drop-offs are permitted along Village Way. Please ensure you arrive in plenty of time to avoid traffic build-up.


I REQUIRE A DISABLED BAY, HOW DO I BOOK ONE?
For all disabled parking queries and sales please contact the Albion Booking Line. For match by match disabled parking, your blue badge must be clear to stewards on entry to the car park and visible in your window throughout the duration of your stay. For seasonal disabled parking, a copy of your blue badge will be required in order for you to purchase.

Behaviour Guidelines

Help us keep the Amex Stadium one of the safest and most inviting stadiums in English football.

Brighton & Hove Albion Football Club will not tolerate sexual or racial harassment or other discriminatory behaviour, whether physical or verbal, and will work to ensure that any such behaviour is met with appropriate disciplinary action.

Where anyone, whether a home or visiting supporter, uses discriminatory language or behaviour, the club will take the steps necessary to eliminate such unacceptable activity. The individual concerned may be subject to a ban by the club or liable for arrest and the club will support any subsequent prosecution.

If you are planning to bring banners over 150cm x 150cm to the stadium, you will be required to obtain authorisation from the club in advance. All banners require a valid safety certificate. To gain authorisation, please email supporter services at supporter.services@bhafc.co.uk. Please note that no musical instruments are allowed inside the stadium. This is in accordance with the ground regulations which can be seen under Terms & Conditions.

Stadium Entry Guidelines

Contact Us

BRIGHTON & HOVE ALBION FOOTBALL CLUB
American Express Community Stadium
Village Way
Brighton
BN1 9BL 

Phone:
0344 324 6282

Website:
BrightonAndHoveAlbion.com

Social Media:
@officialbhafc

Club Superstore:
Website
shop.brightonandhovealbion.com

Phone:
0845 4969 442*

E-mail:
shop@brightonandhovealbion.com

Club Superstore Opening hours
Monday – Saturday: 9am – 5pm
Sunday: 11am – 4pm

Matchday opening hours – as above plus:
3pm kick-off: store will close at 3pm and reopen at 4.30pm – 6pm
7.45pm kick-off: store will close at 7.45pm and reopen at 9.30pm – 10.30pm

TICKET OFFICE
Website:
tickets.brightonandhovealbion.com

Albion Booking Line:
0844 327 1901**
The club’s Supporter Liaison Officer is Sarah Gould and the designated Disability Liaison Officer (DLO) is Millie Crowhurst.

Should any supporter wish to contact Sarah or Millie direct they can do so by contacting
supporter.services@bhafc.co.ukor via 0344 324 6282.

*Calls cost 5p per minute plus your network access charge
**Calls cost 7p per minute plus your network access charge