Brighton & Hove Albion

Deaf or hard of hearing fans

Our stadium is fully covered by a radio-based assistive hearing system enabling you to listen to safety and entertainment announcements, designed for fans who have Telecoil hearing aids, with the ‘T’ setting. To use this service, please visit us at the ticket office window one on a matchday to collect a neck loop and receiver.

There are regular disabled refuge points and clear signage throughout the stadium.

Please contact Supporter Services if you require a hidden disability wristband.

01273 668855 (option 1)

supporter.services@brightonandhovealbion.com

Blind or partially sighted fans

Audio description commentary receivers and assistive hearing receivers are available from the ticket office, window one. Please return the equipment in the same condition it is when you picked it up.

There are regular disabled refuge points across the stadium. Assistance dogs are welcome, but please let us know in advance by contacting Supporter Services. There’s a designated grass area for your dog outside the East stand.

Please contact Supporter Services if you require a hidden disability wristband.

01273 668855 (option 1)

supporter.services@brightonandhovealbion.com

Audio description

Is there a radio-based assistive hearing system?

The seating area within the stadium is fully covered by a radio-based assistive hearing system. The system is designed for supporters who have Telecoil hearing aids, with the ‘T’ setting. The system allows supporters of varying hearing impairments to listen to both safety and matchday entertainment announcements. Supporters wishing to use this service must visit ticket office window 1 on a matchday to sign out the neck loop and receiver.

Is there audio descriptive commentary available?

Yes, and it is available to supporters via the use of a receiver and headset. Equipment can be signed out from ticket office window 1. Equipment must be returned in the same condition as it was when signed out.

“Steve Baker [audio description commentator] provided an excellent commentary, taking on the whole of the game, without any assistance or support, and doing so in a clear, comprehensive and unbroken fashion.”

Lord David Blunkett 16th June 2016, Albion v Sheffield Wednesday

Hidden Disability Wristband

The wristband is to help catering, stewarding, and ticketing staff to better assist supporters and avoid otherwise awkward situations for supporters and our staff.

If needed, the information collected on the application forms may be used to assist staff with how situations are managed and what support is needed and reasonable.
This information will only be accessible to stand managers, control room staff and the ticket office.
Use of the disability lane at Falmer Station
The wristband will not entitle any supporter to queue jump or gain preferential treatment over any other supporter - however this is at steward discretion, so please seek their help if need!

Please get in touch with support.services@brightonandhovealbion.com to request a hidden disability wristband.

Inclusion Room

The inclusion room is a safe and reassuring space where supporters who may struggle to sit within the main stands can enjoy football. You can find out more by watching the video above and you can register your interest by filling in the form here.

Stadium Access

The entire stadium perimeter is accessible: around the east side of the stadium is flat tarmac and on the west side there is a ramp. The map below shows the wheelchair entrances to the stadium.

How many wheelchair spaces are there?

The stadium has 221 wheelchair spaces in a variety of locations around the stadium of which 185 wheelchair spaces are in general admission. This includes pitchside and on raised platforms which gives wheelchair users a choice of different prices and views.

There are wheelchair spaces in the North Stand, East Lower, East Upper, South Stand (home and visiting supporters), S2A, West Lower and West Middle Tiers. Hospitality boxes also have one wheelchair space each. There are a minimum of 17 spaces in the visitors’ stand, all of which are on a raised platform. (The overall number does depend on the size of the away allocation taken). Please note that the West Upper Tier is not accessible via a lift. There are also in excess of 727 easy-access seats. These are located in all stands excluding the West Upper Tier.

Are there accessible toilets and changing places?

There are 37 accessible toilets in the stadium and one Changing Places facility. These are found in the concourses, lounges, hospitality areas, and Dick’s Bar. The accessible toilets have the following facilities:

Grab rails by the toilet and sink
Mounted flushing lever
Backrest
Emergency assistance alarm fitted to floor level
WC height 480mm
Dryer height 900mm
Sink height 740mm

There are 52 accessible toilets (larger cubicles) which are in every stand and on every concourse.

We have a changing places facility measuring 6.16m x 2.56m located in the East Stand in section E2A. The facilities are as follows:

Bench (adjustable height, adult size, free-standing)
Hoist (ceiling)
Peninsular toilet
Non-slip floor
Shower and shower curtain
Emergency alarm
Radar Key accessible
Colour-contrasted hand railings and fixtures
Full-length mirror
Sanitation bins
Paper roll

How accessible is the club superstore?

The club superstore is located in the North Stand. It has level access in addition to the following:

Wide aisles with large spaces between displays
One till with fitted induction loop system with a microphone
Large wheelchair-accessible changing room
Staff are available on the shop floor to provide assistance
Seating is available next to the changing rooms
Managed queuing system on matchdays
One till with a dropped counter

Accessible Tickets

Disabled supporters will be charged the ticket price equivalent to the pricing structure for the area of the ground they wish to purchase a ticket within.

Disabled supporters can book a ticket for themselves and a personal assistant ticket to both home and away matches here.

If you have not booked a ticket before, or need information on how to, please check out our Disabled Supporters’ Booking Guide.

In order for disabled supporters to purchase a personal assistant ticket online, they must have provided supporting documents to the club in advance of purchase.

If you require a personal assistant to support you when inside the stadium, please email supporter services for further information.

To help us with this request, when emailing, please attach either of the following:

DLA – Middle to High Rate

PIP – Enhanced Rate

If you require a personal assistant ticket and to gain a clearer understanding of your access requirements, and to ensure we have informed you of all our services, could you please provide some information as to how the Personal Assistant would support you when inside the stadium? This will also be used to help us plan effectively how best to assist you and make the Amex Stadium a more inclusive and accessible environment.

Where is the Brighton & Hove Albion ticket office?

The ticket office, twinned with the club shop, is located on the north side of the stadium and has level access. Doors to the club shop are large and accessible and staff are always on hand to assist visitors.

Where can I collect tickets?

We are now a digital stadium and therefore tickets will be sent to you via email for you to download.

If you do not have a smartphone, there will be a £2.50 charge pre-match for a print at home ticket or £5 on a matchday.

All ticket office windows at the stadium are fitted with Securicom speech transfer systems with integral induction loops. To prevent interference, the induction loops are utilised in windows 1, 5 and 10, as indicated by induction loop system stickers on the relevant windows.
Audio description commentary receivers and assistive hearing receivers can be signed out at window 1 on matchdays.
On matchdays a managed queuing system is in place at the ticket office windows. There is a separate queue for window 1, the accessible ticket window.

Accessible Travel

Bus Travel

Buses are wheelchair accessible and have suspension capable of lowers to kerbstone. Every bus has screens showing the name of the next stop.

Train Travel

Falmer station has step-free access through the side gate to each platform, with step-free routes between platforms. Every train has ramp access capability and staff are available for assistance.

Park & Ride

Our park & ride sites have at least one wheelchair-accessible bus. Supporters with specific mobility needs should tell the stewards on arrival so they can be directed to appropriate parking areas. Fans using park & ride will be dropped off and collected in the coach park at the stadium, where a lift can take you to concourse level.

Car

Accessible parking is available at a discounted rate of 50% when pre-booked on a match-by-match basis. We must already have received your blue badge and amended your fan account for you to purchase online or over the phone. For further information, please email Supporter Services. Blue badges must be displayed on matchdays. Cycling & safe walking

A wide, flat, step-free, and smoothed tarmac path runs from opposite the Falmer Farm Shop to the car park at the end of Bexhill Road in Woodingdean for walkers, cyclists, and mobility vehicles to share.

Find out more about our matchday travel here.