With the American Express Community Stadium and other grounds around the country now able to operate at full capacity or close to it, we still need the help of all our fans to keep it that way.
Please read the following information carefully as some of the previous advice has changed ahead of Sunday’s game against Leicester City.
It remains possible that the Premier League will require fans attending matches to carry some form of COVID-19 certification, and will expect clubs to carry out random checks on a proportion of the crowd from gates opening right up to kick-off.
A final decision on whether COVID-19 checks will continue for Premier League matches yet to be made. We do not know exactly what they might entail, but we would not expect them to differ too much from what you have already experienced entering the stadium this season.
What is the latest position?
It’s very similar to what you may have experienced at the matches against Getafe, Watford and Everton.
We request, as a condition of entry, that all supporters are able to show their COVID-19 status if spot-checked on arrival.
We fully appreciate that this will please as many fans, who wish to come to the stadium with the added confidence that this process provides, as it does frustrate others who prefer the minimum number of restrictions to enter the stadium.
However, these measures are designed to help keep fans and staff as safe as possible and Premier League stadiums at full capacity.
These spot checks will help the club to ensure that our supporters and staff can be prepared for any change to mandatory entry requirements should they occur in the comings weeks. It is important to remember that these measures can be requested with as little as seven days’ notice.
All match, season and away ticket holders aged 18 and over will need to be able to produce an NHS COVID pass or an NHS digital pass of a negative lateral flow test alongside photographic ID on request.
You should also continue to ensure that you follow government guidelines and you should not attend if you have any symptoms of COVID-19 (a high temperature, a new, continuous cough or a loss or change to your sense of smell or taste)
We would urge everyone to continue to use their common sense to protect themselves and also fellow supporters and our staff from COVID-19.
We recommend you maintain social distancing where you are able to do so and to wear a face mask in confined areas in and around the stadium, not least because the person in front of you, or to your side, may be more vulnerable.
We have had feedback from many fans concerned about travelling to and from the match by public transport, and it is clear that they would feel much more confident if supporters using trains and buses – including the park-and-ride buses – wore masks for their safety while travelling.
We anticipate that all Premier League clubs will follow the same or similar procedures so Albion fans who intend to travel to away matches will need to familiarise themselves with the policies and procedures in place at each stadium in advance as they may vary slightly according to the host club’s own set-up.
Travel to the Amex
There is a lot of travel disruption this weekend, so please carefully plan your journey and remember to allow ample time for entry. We would ask fans to arrive early if they can.
A full list of travel news for the Albion v Leicester game can be found here – including details of events in the area, road closures and railway engineering works that will affect travel to the Amex.
The club’s matchday travel scheme will be in operation for all Premier League games with access to bus, train and park-and-ride services included within the ticket price.
Our limited additional parking is sold out.
We will be using mobile ticketing for parking this season, and you will need to download the ticket to your phone to show on entry to the relevant car park. In all our car parks, we ask that you reverse into parking bays.
Arriving at the Amex
Fans must wear a face covering at all times when moving around inside the stadium – the only exception is when you are eating or drinking or in your seat. We would also strongly recommend you wear your mask in congested external areas, particularly when queuing.
On arrival at the stadium please ensure you always comply with the requests of our safety and stewarding team. They are there for your safety and the safety of those around you.
We will still be required to carry out our usual stadium entry and security checks ahead of you accessing the turnstile.
We respectfully ask that you do not bring bags to the stadium. If you do so, the maximum permitted size will be A4 (297mm x 210mm). There are no exceptions to the policy and there are no bag storage facilities at the stadium. Any bags left outside the stadium will be removed and disposed of.
Mobile digital ticketing at the Amex
Please don’t forget to charge your phone before you leave for the Amex and download your tickets to your phone's wallet.
Have your pass ready before you get to the turnstiles.
The tickets appear at the bottom of the Apple Wallet or on the Passes tab of Google Pay. You will be prompted to do this when you open Google Pay. If your phone does not have NFC please tap the 'Show Code' option.