Albion shortlisted as finalists for lockdown work

Club’s ring round elderly and vulnerable fans recognised with shortlisting of prestigious award.

By Alex Stedman • 14 October 2020

By Paul Hazlewood
Albion are finalists in the European Contact Centre and Customer Service Awards (ECCSA).

Brighton & Hove Albion have been shortlisted as finalists for the European Contact Centre and Customer Service Awards (ECCSA) for the work the club did during lockdown, checking in on 4,000 supporters by phone.

Albion players and staff including head coach Graham Potter, club legend Bruno, coach Andrew Crofts, chairman Tony Bloom, chief executive Paul Barber and executive director Martin Perry all got in touch with elderly and vulnerable supporters at the start of the COVID-19 crisis. Members of Hope Powell’s women’s side also came forward and helped out.

The club’s supporter services team collected details of supporters in their geographical area and ensured those who were forced into self-isolation got the things they needed, as well as a regular phone call and a chat.

Albion have been included in the ‘giving something back’ category alongside the likes of Tesco Bank and Co-op.

Supporter Services manager Sarah Gould said, “We are delighted to have been shortlisted for such a prestigious award.

“The team worked hard in lockdown to make sure we stayed connected with our supporters during a difficult and uncertain time for so many people.

“This nomination is testament to everyone’s dedication and professionalism.”

The club are asking fans who received a call during lockdown to feature as part of our presentation with a testimonial by emailing supporter services by clicking here.

For more information on the ECCSA click here.