Return of fans: more details

Further information for supporters returning to the Amex, and what they can expect.

By BHAFC • 18 August 2020

By Paul Hazlewood
The Amex Stadium.

So, while much of the debate was around ticket allocation last night, there are some further important points for supporters to be aware of when returning to matches, such as transport, catering, masks, and other new measures which will be in place when the government allows fans back into stadia.

Track and trace: Firstly, fans must only use tickets allocated to them, and subject to it being in place, have the track-and-trace app on the phone. Currently many venues are using sign-in systems or old fashioned pen and ink guest books – but at a football stadium this just isn’t possible, but the government will need us to register who attends, should there be a localised outbreak.

So it is absolutely essential you use the ticket in your name and bring photo ID with you that matches the ticket - checks will be carried out for all fans - and when attending you have the track-and-trace app switched on. Further details on this will be shared in due course.

Mobile Tickets:  During the summer we have installed new readers at our turnstiles to enable tickets to be scanned directly from mobile phones. Season-ticket holders and My Albion+ members will enter the stadium using the ticket that will be stored on their mobile phone in the Google/Apple wallet.  

Further details will be released in due course.  Please note this change has been made in line with government advice to reduce physical touchpoints, reduce the passing on of tickets through the black-market and to ensure compliance with the government track-and-trace scheme.

Transport: While we will offer guidance and advice on transport where we can, this is not the club’s responsibility. We strongly advise questions and concerns are directed to public and private providers, and any travel plans should carefully considered, and must concur with the government’s rules. 

What we can do to help we will, for example we are looking at ways to extend parking available, and we are also considering a drop-off and pick-up facility close to, but away from stadium. Match tickets will be valid as usual on public transport across the city and further afield.

Face masks: We will follow the government and Premier League guidelines. If these require a mask to be worn, and you have a medical reason to not wear a mask, we will request that you wear a club-issued wristband to show that you are exempt from wearing the mask.

Bags: This is an important change to the entry policy, due to the restrictions in place due to the pandemic. Where possible we would actively discourage the use of all bags, however with immediate effect we will limit the size to A4 in size (so a small hand, clutch or shoulder bag is permitted). Please note that we are unable to store any bags for anyone so please do not bring any bags to the stadium that are bigger than A4 size as we will not be able to enter the stadium with them.

Temperature checks and health Q&A: We will expect all fans to be responsible – and to follow the government guidelines; for example, if you show any symptoms or have come into contact with anyone who has had symptoms you should not attend matches (in such a scenario, you should list your ticket on the ticket exchange for re-sale at the earliest possible point). 

You may also be requested to complete an online heath questionnaire ahead of the match and/or be asked to take a temperature check on arrival. This may be mandatory, and will form part of the revised terms and conditions of entry during this period, but further details will be shared in due course.

Catering facilities: We do wish to allow access to a limited menu of our matchday catering options. How we do this is still to be finalised, but we are looking at various internal and external options. All transactions will now be credit or debit card only, as the stadium became a cashless venue on 1st July.

Programmes: Current advice suggests we may not be able to sell match programmes. These will be distributed to season-ticket holders and MyAlbion+ members in digital format, free of charge on matchdays. Printed versions will be available for order pre and post match, via the club’s online shop, while we are also working on a season subscription package at a discounted rate.

Toilets and washrooms: With handwashing key to limiting the spread of the virus, all toilet facilities will be accessible, while we also have installed a large number of hand sanitising stations throughout the stadium. Supporters may be permitted to bring a small (100ml or less) bottle of hand sanitiser.

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