The Terrace: Feedback and updates

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Improvements made to ensure best experience at The Terrace.

2025-04-02T09:30+01:00

The Terrace officially opened for our Emirates FA Cup match against Nottingham Forest. 📷 by Paul Hazlewood.

Following the launch day on Saturday, there has been some incredible reaction and feedback to the Heineken Fan Zone and American Express Clubhouse at the Terrace on matchday.

We knew that opening such a new fan experience would be exciting and challenging, thank you for all the constructive comments received on the day, through our post-match survey and online.

Understanding how the building operates and creating fan experiences is going to be an evolving process over the rest of this season’s matches. However, with this feedback, updates where possible are being made match by match, event by event.

The demand for food and drink on Saturday meant that over 10,000 items were served during the day in The Terrace alone. A large percentage of this was using the mobile app or digital screens. As a result there will be double the collection points for pre-ordering from Wednesday’s game against Villa to meet this demand and reduce queues, while still providing a pay at the bar service for those not comfortable with the digital service.

The Heineken Fan Zone at the Terrace will open from 3pm on Wednesday 2 April ahead of the Premier League fixture.

Match attenders are encouraged to make their way to the Amex early if possible to avoid any road delays due to the roadworks on the A27 and to enjoy the Terrace and the sunshine.