Disability & Accessibility

Disability & Accessibility

This guide includes information on how to get to the Amex, viewing areas within the ground and details on stadium access for our disabled supporters.

Below is a detailed guide for disabled supporters attending the Amex.

Here is a video that shows the matchday experience provided for disabled supporters.

Click here to visit the club's AccessAble access guide.

We provide a wide range of facilities and services to enable all supporters to visit our stadium. If you have any queries, please contact our DLO (Disability Liaison Officer) Millie Crowhurst supporter.services@bhafc.co.uk or call 0344 324 6282

TICKET BOOKINGS

For general information on ticket prices, priority and release dates please visit BrightonAndHoveAlbion.com/tickets.

Disabled supporters will be charged the ticket price equivalent to the pricing structure for the area of the ground they wish to purchase a ticket within.

In March 2017 we launched our online ticketing system for disabled supporters, which provides by far the easiest method of booking a ticket. Disabled supporters can create an account at BrightonAndHoveAlbion.com/tickets and subsequently book their ticket and personal assistant ticket to both home and away matches.

By Paul Hazlewood
Ticket Office at the Amex Stadium

BUYING A TICKET

For more information please see the Disabled Supporters’ Booking Guide, under the ‘Info & Other’ tab on BrightonAndHoveAlbion.com/tickets.

In order for disabled supporters to purchase a personal assistant ticket online, they must have registered their proof of disability with the club in advance of purchase.

Please note: that those booking online are given a priority window to purchase.

PERSONAL ASSISTANT

The club offers a free personal assistant ticket to all those who require additional assistance to enable them to attend a match. Supporters requiring a personal assistant ticket must register proof of their disability with Supporter Services in advance of a matchday. Proof of disability includes the following:

• Personal Independence Payment (PIP)
• Attendance Allowance (AA)
• Severe Disablement Allowance (SDA)
• War Disabled Pension
• Certificate of Visual Impairment (CVI 2003)

If the supporter is not in receipt of any of the above, a form will be provided to the supporter, which must be completed by a doctor stating that the named individual requires personal assistance in order to attend a match. The form is available from Supporter Services.

GETTING TO THE AMEX

Accessible parking must be booked in advance of a matchday. Seasonal accessible parking is currently sold out and we are operating a waiting list. Accessible parking is available at a discounted rate of 50% when pre-booked on a match-by-match or seasonal basis. Please note that a Blue Badge will be requested in advance and should be displayed on matchdays.

CAR PARK A - SATNAV: BN1 9BL
(formerly Bennett’s Field Car Park)
Car Park A provides the best access to the ground and is located on site. It is situated on the east side of the stadium and provides by far the shortest journey to and from the stadium.

CAR PARK E - SATNAV: BN1 9BL
(formerly VIP Car Park)
Car Park E, like Bennett’s Field, provides very good access to the ground and is located on site between the North and East Stands. There are a limited number of accessible parking spaces available at the ground itself, which can be pre-booked by calling the Albion Booking Line on 0844 327 1901. (Calls cost seven pence per minute plus your network charge).

Locate the Amex car parks

CAR PARK B - SATNAV: BN1 9PW
(formerly Bridge Car Park)
FROM BRIGHTON CITY CENTRE: Take the A23 northbound on Old Steine and bear right, following signs for Lewes (A270). Continue for approximately three miles, cross the traffic lights at the junction of the A270. Proceed until you arrive at the junction with Stony Mere Way, then turn right and proceed under the A270, through the tunnel into the Bridge car park, where stewards will direct you.
EASTBOUND: Leave the A27 at the Hollingbury exit and follow the signs for Coldean. At the roundabout take the exit for Coldean and after one mile turn left at the lights on to the A270. At the junction with Stony Mere Way, turn right and proceed under the A270, through the tunnel and into the Bridge car park, where stewards will direct you.
WESTBOUND: On the A27 head past the off-slip for the stadium and Falmer and bear left off the A27 at the next junction, signposted to Brighton, onto the A270. Stay left on the slip road and at the traffic lights turn left through the tunnel into the Bridge car park, where stewards will direct you. The stadium is approximately an 850-metre walk from the Bridge car park.

CAR PARK C - SATNAV: BN1 9RB
(formerly Sussex University (Stanmer Park))
FROM BRIGHTON CITY CENTRE: Take the A23 northbound on Old Steine and bear right, following signs for Lewes (A270). Continue for approximately three miles before turning left onto Stony Mere Way, which is just before the A27 junction.
EASTBOUND: Leave the A27 at the Hollingbury exit and follow the signs for Coldean. At the roundabout take the exit for Coldean and after one mile turn left at the lights on to the A270. Proceed until you arrive at the junction with Stony Mere Way, then turn left and follow the road into Sussex University.
WESTBOUND: On the A27 head past the Amex stadium and bear left off the A27 at the next junction, signposted to Brighton, on to the A270. Stay left on the slip road and at the bottom of the slip road turn right into Stone
Mere Way and follow the road into Sussex University. Upon entering the site, stewards will then direct you to the available car parks, and the stadium is a short walk from the campus.

CAR PARK 5 (University of Sussex) is reserved for disabled supporters who have pre-booked into this car park and an accessible shuttle bus service is provided from here to the stadium.
All other car parks at University of Sussex are located no more than 250 metres from the nearest bus stop.
Disabled supporters can also be dropped off at Car Park 5 and take full advantage of the accessible shuttle bus.

For home league fixtures the club offers three park and ride sites around the city. All of the sites are served by at least one wheelchair accessible bus. Supporters with specific mobility needs should tell the stewards on arrival so they can be directed to appropriate parking areas.
Park and ride drops supporters off in the coach park on site, where a lift can take supporters to concourse level. Buses then leave from the same location after the match.

Please refer to the Fan Guide for the locations and details of the three park and ride services

TRAIN TRAVEL

For all Premier League games at the Amex we offer home and away fans complimentary train travel within the Free Travel Zone (shown below). Supporters must show their match ticket or season ticket card to obtain free travel.
The nearest train station to the Amex is Falmer.
The stadium is 250 metres from the station and has the following facilities:
• Staff available for assistance
• Step-free access via side gate to each platform
• Ramp for train access
• Step-free route between platforms

Free Travel Zone map

BUS TRAVEL

For details of free bus travel within the designated bus Travel Zone please refer to our travel guide in the  ‘Fan Guide’ page. The stadium is served regularly by the number 25, 84, 50, 23 and 50U buses. The nearest stop to the stadium is ‘The Amex Stadium’. The buses have the following facilities:

  • All Brighton and Hove buses are wheelchair accessible.
  • Each bus has suspension that is capable of being lowered to meet the level of the kerbstone.
  • Every bus is fitted with screens showing the name of the next stop.
  • Bright and easy displays on the front, rear and nearside of the buses clearly show the route number and final destination of each service.

For more information on bus times and accessibility please visit buses.co.uk

 

Free Bus Travel map

 

STADIUM ACCESS

The entire stadium perimeter is accessible: around the east side of the stadium is flat tarmac and on the west side there is a ramp. The map on the right shows the wheelchair entrances to the stadium.

Stadium Access map

VIEWING AREAS

The stadium has 221 wheelchair spaces in a variety of locations around the stadium of which 185 wheelchair spaces are in general admission. This includes pitchside and on raised platforms which gives wheelchair users a choice of different prices and views. There are wheelchair spaces in the North Stand, East Lower, East Upper, South Stand (home and visiting supporters), S2A, West Lower and the West Middle Tier. Hospitality boxes also have one wheelchair space each. There are a minimum of 17 spaces in the visitors’ stand, all of which are on a raised platform. (The overall number does depend on the size of the away allocation taken). Please note that the West Upper Tier is not accessible via a lift. There are also in excess of 727 easy access seats. These are located in all stands excluding the West Upper Tier.

 

Stadium map

TICKET OFFICE

The ticket office, twinned with the club shop, is located on the north side of the stadium and has level access. Doors to the club shop are large and accessible and staff are always on hand to assist visitors.

There are two collection points for tickets:

ON NON-MATCHDAYS – Inside the club shop from the serving counter, which is lowered for improved accessibility.

ON MATCHDAYS – Ticket office windows facing outwards onto the north concourse. There is a wheelchair accessible window on the right with a ramp (window 1).

  • All ticket office windows are fitted with Securicom speech transfer systems with integral induction loops. To prevent interference, the induction loops are utilised in windows 1, 5 and 10, as indicated by induction loop system stickers on the relevant windows.
  • Audio description commentary receivers and assistive hearing receivers can be signed out at window 1 on matchdays.
  • On matchdays a managed queuing system is in place at the ticket office windows. There is a separate queue for window 1, the accessible ticket window.

SUPERSTORE

The club superstore is located in the North Stand. It has level access in addition to the following:
• Wide aisles with large spaces between displays
• One till with fitted induction loop system with a microphone
• Large wheelchair accessible changing room
• Staff are available on the shop floor to provide assistance
• Seating is available next to the changing rooms
• Managed queuing system on matchdays
• One till with a dropped counter

Where to locate the Ticket Office and Stadium Superstore

ACCESSIBLE TOILETS AND CHANGING PLACES

There are 37 disabled toilets in the stadium and one Changing Places facility. These are found in the concourses, lounges, hospitality areas and Dick’s Bar.
The disabled toilets have the following facilities:
• Grab rails by the toilet and sink
• Mounted flushing lever
• Back rest
• Emergency assistance alarm fitted to floor level
• WC height 480mm
• Dryer height 900mm
• Sink height 740mm
There are 52 accessible toilets (larger cubicles) which are in every stand and on every concourse.

We have a Changing Places facility measuring 6.16m x 2.56m located in the East Stand in section E2A.
The facilities are as follows:

  • Bench (adjustable height, adult size, free standing)
  • Hoist (ceiling)
  • Peninsular toilet
  • Non-slip floo
  • Shower and shower curtain
  • Emergency alarm
  • Radar Key accessible
  • Colour-contrasted hand railings and fixtures
  • Full-length mirror
  • Sanitation bins
  • Paper roll

DEAF OR HARD OF HEARING SUPPORTERS


• The seating area within the stadium is fully covered by a radio-based assistive hearing system.
• The system is designed for supporters who have Telecoil hearing aids, with the ‘T’ setting. The system allows supporters of varying hearing impairments to listen to both safety and matchday entertainment announcements.
• Supporters wishing to use this service must visit ticket office window 1 on a matchday to sign out the neck loop and receiver.

BLIND OR VISUALLY IMPAIRED SUPPORTERS


• Audio description commentary is available to supporters via the use of a receiver and headset.
• Equipment can be signed out from ticket office window 1.
• Equipment must be returned in the same condition as it was when signed out.

By Paul Hazlewood
Seating for disabled supporters at the Amex Stadium

ADDITIONAL FACILITIES


• Regular disabled refuge points across the stadium.
• Assistance dogs welcome but please contact Supporter Services in advance. A dog spending area on the grass bank outside of the East Stand.
• Clear signage throughout the stadium.
• Hidden disability wristband system – for more details please contact Supporter Services.

PLANNED IMPROVEMENTS


Currently the club is making improvements to our facilities throughout the stadium as follows:

  • Travel buddy scheme
  • Audio description being refitted
  • Sensory room register of interest to open
  • Disability survey
  • Disabled fans forum

“Don’t be apprehensive about coming to a match. Football is brilliant at bringing people together and that is something the Albion is really good at. You can come to a game at the Amex and for 90 minutes you are just a football fan like everyone else.

“At the Albion it is completely different. The stadium has a Changing Places toilet, complete with hoist and wet room facility, including a sluice bed. This makes a big difference to many disabled fans as it provides a level of dignity not afforded by more dated disabled toilets found at other grounds.”

Matt Francis,
Upper East stand season ticket holder

“Steve Baker [audio description commentator] provided an excellent commentary ... taking on the whole of the game, without any assistance or support, and doing so in a clear, comprehensive and unbroken fashion.”

Lord David Blunkett
16th June 2016, Albion v Sheffield Wednesday